Terms & Conditions
QQ Grab is an online platform developed by QQ Fun Venture Sdn Bhd (“QQ Fun”). By using the platform, the Users hereby agree and accept all terms and conditions contained herein.
▪ Users who use QQ Grab Service agree to the collection, use and disclosure of Personal Information by QQ Fun. The Personal Information collected will be used to improve the Service and will not be shared with anyone except as described herein.
▪ For a better experience, users may be required to provide certain personally identifiable information. This information will be retained by QQ Fun and be used as described herein.
▪ Users understand that whenever they use QQ Grab Service, data and information will be collected (through third-party products) on their phone in a case of an error in the app. This Log Data may include information such as the device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilising the Service, the time and date of the usage and other statistics.
▪ QQ Fun may employ third-party companies and individuals for the following reasons: (a) To facilitate the Service; (b) To provide the Service on behalf; (c) To perform Service-related services; or (d) To assist in analysing how the Service is being used. Users understand that these third-party service providers have the access to users’ Personal Information in order to perform the tasks assigned on our behalf. However, they are obligated not to disclose or use the Personal Information for any other purpose.
▪ Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These cookies are sent to users’ browser from the websites that they visit and are stored on their devices’ internal memory. QQ Grab or the third-party services employed may use these cookies to collect information and improve the Service provided. Users have the option to either accept or refuse these cookies, and they will be informed when a cookie is being sent to their devices. If users choose to refuse the cookies, they may not be able to use some parts of the Service.
▪ Users hereby assign QQ Fun any rights they may have in any content (including information or media) they may have submitted when using the Service, including but not limited to image, likeness, the sound of voice, as well as any underlying subject matter (all collectively referred as "Materials") recorded in any format, without payment or any other consideration. Users understand and agree that these Materials may be edited, copied, exhibited, published or distributed by QQ Fun for any purpose, including but not limited to the following: presentations, videos and all commercial and promotional activities relating to QQ Fun products and services. There is no geographic limitation on where these materials may be distributed.
▪ Users understand that QQ Fun will not receive financial or in-kind compensation from a third party directly in exchange for the use or disclosure of the Personal Information authorised by the user.
▪ Subject to the payment of any required shipping and handling fees, QQ Fun will ship out the prizes to the address as specified by the user within 3 to 5 working days, within the region(s) as specified. QQ Fun holds no further responsibility for the prize upon delivery and any damage incurred during the shipping process will be limited to a claim against the shipping service. No shipping insurance will be provided. Users are also responsible for any customs duties and taxes that may apply in respective countries.
▪ Any amount paid for the service or virtual currency or virtual goods are non-refundable, except to as stated in the herein terms. If it is determined that the virtual currency or virtual goods have not been properly credited, or have been lost due to system error, QQ Fun will credit the Coins or other virtual currency or virtual goods to the user’s account in the system. No refund will be provided.
▪ Users hereby warrant that they are eighteen (18) years of age or older and have every right to contract in their own name for the above regard.
▪ QQ Grab is not a seller of the prizes and shall not be liable with respect to any of the prizes. QQ Grab makes no representation or warranty for any prizes that users may win except for the arrangement of shipment through courier. Prior to shipping, QQ Grab will make the best effort to filter the prizes by physical inspection to prevent any defective or damaged items.
▪ Only 1 prize can be won per attempt on any machine, therefore in certain cases where users managed to win 2 or more Prizes in one attempt, QQ Grab will only honour 1 prize.
▪ The validity of prizes clawed is 30 days; prizes that are not claimed within this time frame will be forfeited.
▪ The sizes of toys stated in the app are as follows: Small = 3-5 inches, Medium = 7-10 inches, Large = 12-15 inches.
Shipping & Delivery
▪ We only provide delivery within Malaysia at the moment. We’re still working on enabling international shipping but this may take some time. Please look forward to it and stay tuned.
▪ Shipment of 1 to 2 toys will cost 80 coins, while shipment of 3 to 5 toys is eligible for free shipping. If the number of toys exceeds 5, it will be required to split into different shipments.
▪ Users are required to have a deposit history of min. RM 19.90 in the past 2 weeks for every ONE (1) shipment request submitted, failing which, the shipment request will not be processed by QQ Grab admin.
- If users merely play with free check-in coins and have not performed any reload, please note that the shipment request will not be processed (even with the payment of 80 coins).
- Each reload of RM 19.90 is entitled for only ONE (1) free shipment request of 3 toys.
- Example: If there is a total of 6 toys pending for shipment but you have only performed reload of RM 19.90 before, we will only ship out 3 out of the 6 toys.
▪ Upon successful payment of shipping fees from the users, QQ Fun will ship out the product(s) respectively within 1 to 4 working days, within the region(s) as specified.
▪ In the case if the product(s) received is damaged, defective or faulty, users can initiate a request to our customer service [email protected] for an exchange within 7 days from the date of delivery. Please note that the delivery charges paid in the original order are non-refundable.
QQ Fun reserves the right to change the terms and conditions at any time without prior notice.