Terms and Condition

QQ Grab is an online platform developed by QQ Fun Venture Sdn Bhd (“QQ Fun”). By using the platform, the Users hereby agree and accept all terms and conditions contained herein.


  • ▪Users who use QQ Grab Service agree to the collection, use and disclosure of Personal Information by QQ Fun. The Personal Information collected will be used to improve the Service and will not be shared with anyone except as described herein.
  • ▪For a better experience, users may be required to provide certain personally identifiable information. This information will be retained by QQ Fun and be used as described herein.
  • ▪QQ Grab app does use third-party services that may collect Personal Information from users, kindly refer to the links below for the privacy policy of these third-party service providers.

    Google Service

    Huawei

    Facebook

    iPay88

  • ▪ Users understand that whenever they use QQ Grab Service, data and information will be collected (through third-party products) on their phone in a case of an error in the app. This Log Data may include information such as the device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilising the Service, the time and date of the usage and other statistics.
  • ▪QQ Fun may employ third-party companies and individuals for the following reasons: (a) To facilitate the Service; (b) To provide the Service on behalf; (c) To perform Service-related services; or (d) To assist in analysing how the Service is being used. Users understand that these third-party service providers have the access to users’ Personal Information in order to perform the tasks assigned on our behalf. However, they are obligated not to disclose or use the Personal Information for any other purpose.
  • ▪ Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These cookies are sent to users’ browser from the websites that they visit and are stored on their devices’ internal memory. QQ Grab or the third-party services employed may use these cookies to collect information and improve the Service provided. Users have the option to either accept or refuse these cookies, and they will be informed when a cookie is being sent to their devices. If users choose to refuse the cookies, they may not be able to use some parts of the Service.
  • ▪ QQ Grab Service may contain links to other sites. If users click on a third-party link, they will be directed to that certain site. Please take note that these external sites are not operated by QQ Fun and therefore, users are strongly advised to review the privacy policy of these sites. QQ Fun has no control over these sites and is not responsible for the content, privacy policies or practices of any third-party sites or services.
  • ▪ Users understand that QQ Fun will not receive financial or in-kind compensation from a third party directly in exchange for the use or disclosure of the Personal Information authorised by the user.
  • ▪ QQ Fun reserves the right to update the Privacy Policy from time to time, and thus, users are advised to review the Privacy Policy page periodically for any changes. Any changes made will be notified to users and these changes are effective immediately once they are posted on the page.
  • ▪ Users hereby warrant that they are eighteen (18) years of age or older and have every right to contract in their own name for the above regard.
  • ▪ For any questions or suggestions regarding the Privacy Policy, kindly contact us at [email protected]


  • Prizes

  • ▪ QQ Grab is not a seller of the prizes and shall not be liable with respect to any of the prizes. QQ Grab makes no representation or warranty for any prizes that users may win except for the arrangement of shipment through courier. Prior to shipping, QQ Grab will make the best effort to filter the prizes by physical inspection to prevent any defective or damaged items.
  • ▪ Only 1 prize can be won per attempt on any machine, therefore in certain cases where users managed to win 2 or more Prizes in one attempt, QQ Grab will only honour 1 prize.
  • ▪ The validity of prizes clawed is 30 days; prizes that are not claimed within this time frame will be forfeited.
  • ▪ The sizes of toys stated in the app are as follows: Small = 3-5 inches, Medium = 7-10 inches, Large = 12-15 inches


  • Shipping & Delivery

  • ▪ Shipment of 1 to 2 toys will cost 80 coins, while shipment of 3 to 5 toys is eligible for free shipping. If the number of toys exceeds 5, it will be required to split into different shipments.
  • ▪ Users are required to have a deposit history of min. RM 10 in the past 2 weeks before submitting for a shipment request, failing which, the shipment request will not be processed by QQ Grab admin.
  • ▪ Upon successful payment of shipping fees from the users, QQ Fun will ship out the product(s) respectively within 1 to 4 working days, within the region(s) as specified.

  • Delete Your Facebook Data

    If you want to delete your data for QQ Grab app, you can remove your information by following these steps:

  • 1. Go to your Facebook Account's Seting & Privacy. Click "Settings"
  • 2. Look for "QQ Grab" and you will see all of the apps and websites you linked with your Facebook
  • 3. Search and Click "QQ Grab" in the search bar
  • 4. Scroll ad click "Remove"
  • 5. "Congratulations , you have successfully removed your app activities ."

  • Return Policy

  • ▪ In the case if the product(s) received is damaged, defective or faulty, users can initiate a request to our customer service [email protected] for an exchange within 7 days from the date of delivery. Please note that the delivery charges paid in the original order are non-refundable.